plants are fragile and the shipping process is not always kind and easy. Most of the time we get it right, but sometimes we don’t. When that happens, we fix it — be it a damaged plant or pot due to shipping carrier mishandling — with the ultimate objective of making our customers happy. If you’re not happy with your recent purchase, please contact us and we’ll get back to you as soon as possible. The form ensures we have what’s needed to help you as soon as possible! In the unlikely event a plant is received dead on arrival, it will always be replaced.